If your product arrives damaged or is not
working, you can return it to us within 7 days after delivery or 30 days after
shipment in case the delivery date is not traceable. If your order has been
shipped to Brazil or Russia, you can send it back to us within 40 days after
shipment. You will receive an e-mail containing the shipment date and other
details of your order after it has been shipped. Some products have different
policies or requirements associated with them.
If
the item is still within the validity period of this warranty:
We will reimburse you for the return
shipping fees after the defective item has arrived in our warehouse. Any
further costs incurred during the return process will be at the customer’s
expense.
If
the item is outside the validity period of this warranty:
The customer shall be held responsible for
all the shipping fees and charges when returning the defective product.
Return
a DOA (dead on arrival) item
If the item arrived broken, please contact
us within 7 days from the delivery date and follow the procedure for the 7 Days
Product Guarantee.
If the item has a high value, we may ask
you to return it. Please include all of its accessories, in the returned
parcel.
If an accessory or component is missing, we
will ask you to pay for it. All the return shipping fees will be covered by us.
Return
a defective item
We will do our best to ensure that the
products shipped to our customers are in their best conditions. If your product
turns out to be defective, please provide us with the following proofs:
- This clause does not include products of
a category with specific warranty terms as well as damages caused by incorrect
usage of a product.
Photos of the front and the back of the
package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description
of the problem;
Within
90 days (from the date of shipment)
Upon being returned, the defective item
will be refunded or replaced for free. Return shipping fee reimbursement is 35%
of the item’s price up to a maximum of $40.
If the products malfunctions (except for
reasons caused by incorrect usage and accidental or intentional damage) within
90 days after shipment, you can return the product back to us. You should
receive an e-mail with the shipment date and other details after your order has
been shipped. Once we receive and approve the return a full refund or
replacement will be offered and a shipping cost reimbursement will be issued
when you provide us with a receipt of the shipping charges you paid to send it
back to us (the tracking number of the return package or a screenshot of the
shipping receipt).
The return shipping fee should be less than
35% of the defective item(s) value, and also less than $40(USD). We will cover
the actual postage (according to the receipt you provided). If the return
shipping fee exceeds the limit above, please contact our customer service for a
further confirmation.
After
90 days and within 180 days from shipment
After receiving the defective item, we will
forward it to our repair center. The shipping fees both ways will be covered by
us.
If the item stops working after 90 days
from its shipment, you can still return it and we will forward it to the
manufacturer for a repair or a replacement. We can arrange a refund or a free
replacement.
The reimbursement of the return shipping
fees will cover 35% of the price of the item up to a maximum cost of $40. We
will notify you by e-mail of any expected repair costs.
After
180 days from shipment
We will not accept requests for a refund or
a replacement after 180 days from shipment.
Please contact our customer service
representatives for more information.
Return
incorrect item received
If the item you have received differs
completely from the one you ordered, please do not hesitate to contact our
customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem
occurred with this product;
Because different batches of the products
are supplied, the item logo or packaging you received may vary from the one
displayed on our website. If all the functions and appearance of the product
prove to be correct, please understand that this case will not be included in
this policy. If a return is necessary, replacement plus shipping cost
reimbursement will be issued to you once you send us a return shipping receipt
showing how much you paid to return it. Please be sure that the incorrect item
you return is in the original package and the merchandise is in the same
condition you received it in. For the incorrect item, if you are able to find a
use of it and prefer to keep it, you may suggest that to us and we will offer
you a certain discount for buying it.
Return
unsatisfactory products
If you are not satisfied with your
purchase, you can return a product within 14 days after delivery to receive a
replacement or a refund of its price minus the shipping fees. If the return is
not a result of our error, customers will be required to cover shipping cost
both ways.
Please ensure to return the item with its
original packaging and accessories in the same condition as when you received
it.
How
can I return the defective item?
Please contact us before returning a
defective item in order to receive the return shipping address and other
instructions.
Important
Notes
All customers should contact Customer
Service for approval before sending anything to us before returning any
item(s). We will not be responsible for returned item(s) without notifying us
in advance.
Below are some further suggestions and
important reminders:
- Keep all the packaging materials and
shipping notes, which may be necessary for processing your return request;
- After mailing back the product, please
send us the tracking number and a copy of the shipping receipt; if we cannot
receive this information, we will have to wait until when the product arrives
in our warehouse.
- Refunds will be arranged to the same
payment method you used to place this order. All the intermediary handling fees
and bank processing fees will be at the customer's expense;
- You can refuse to sign for a package if
you notice it is broken or open. Accepting a broken or damaged package can
affect your return request;
- If you want to avoid paying high import
duties on the return package, please avoid selecting an express mail service
like DHL, UPS, TNT, FedEx, and similar ones;
- We can arrange a refund or a replacement
of the product after receiving the defective item;
- Please place a note inside the return
package by including the following details (this will accelerate your return
request):
- If you refuse delivery of a parcel due to
import duties or taxes, you assume all liability for all costs involved in
returning the item to us.
- You are also liable for any import duties
or taxes incurred during the return process.
We reserves the right to make changes or
improvements to this policy. Any changes will be updated on the relevant
section of our help center.